Guest Services Associate

This is a temp to hire position that requires at least 30 hours/week. Weekly schedule will vary and can offer some flexibility but will require weeknights and weekends availability as needed. WHO WE’RE LOOKING FOR The GRAMMY Museum is an exciting and interactive celebration of the power of music occupying a vibrant space in downtown Los Angeles. Four floors of cutting-edge exhibits, interactive experiences, and films provide a one-of-a-kind visitor experience - engaging, educational, celebratory, and inspirational. The Guest Services Associate is a highly motivated individual who is engaged in the world of music. You will be responsible for providing information about the GRAMMY Museum to guests and visitors, as well as assist management in all matters related to ticketing and retail store operations. WHAT YOU’LL DO Provide information to guests and visitors about the GRAMMY Museum. Assist customers with ticket purchases by using TicketSocket/Universe and cash handling. Keep track of timed ticket allotments to monitor the museum’s capacity limits. Oversee ticket operations in manager’s absence and follow procedures for opening/closing ticket booths. Accurately reconcile all ticket sales at the end of each business day. Work closely with our operations staff to monitor crowd flow and capacity limits. Assist store manager with all store duties, including opening/closing retail store and ensure store is maintained and stocked. Recommend, select, and help locate merchandise. Maintain cleanliness of workstation and retail store at all times. Assist management with special projects. Give tours to groups of adults or students as needed. Monitor galleries: Stay in and patrol assigned areas regularly; Ensure exhibits are clean, orderly, and undisturbed; Report maintenance...