Client Manager, Customized Client Care

WHO WE’RE LOOKING FOR As part of the Customized Client Care team of MusiCares, the Client Manager will play a crucial role in providing comprehensive support to clients including assessments, grant request support, and referrals for individuals who meet MusiCares’ program guidelines. You will contribute to MusiCares’ overall continuum of care ensuring high quality, compassionate, and client-centered care, and collaborate across the Health & Human Services department to support program delivery. WHAT YOU’LL DO Deliver equitable and coordinated client-centered care that recognizes the importance of the interconnected impact of financial hardship, physical health and mental health on overall wellbeing;Utilize trauma-informed and strength-based approaches to provide informal counseling and guidance within the scope of the Client Manager role. Apply clinical acumen to review and recommend grant assistance for health, mental health, addiction recovery, and basic living needs. Balance grant administration with holistic support and community referrals. Utilize pathways across Health and Human Service teams to ensure individuals are connected to a continuum of care. Use client insights and data to continuously strengthen program and service delivery;Maintain familiarity and understanding of MusiCares’ annual Wellness in Music survey data to better understand emerging needs within the music community. Translate survey insights and client referrals into informed client care coordination while identifying opportunities to strengthen programming and advance industry-wide support strategies. Promote consistent, equitable and high-quality service delivery and deliver support with consistent assessment tools and application of program guidelines;Maintain accurate and timely...