Senior Applications Administrator

WHO WE'RE LOOKING FOR The Senior Applications Administrator is a hands-on technical role responsible for the administration, configuration, licensing, and day-to-day support of the organization’s portfolio of SaaS applications outside of foundational systems such as Salesforce and Workday. As a member of the Information Technology team, you will serve as the primary technical owner for tools including (but not limited to) Canto, Swoogo, Airtable, and Slack, ensuring these platforms are secure, well-integrated, and aligned with business needs. Partnering closely with stakeholders across the Recording Academy and its affiliates, you will onboard users, manage access and licensing, troubleshoot issues, coordinate vendors, and optimize application usage. Unlike system-specific administrators (e.g., Salesforce or Workday), you will own multiple applications and focus on scalable administration (security maintenance, business process configuration, reporting, and feature releases), vendor management, and operational excellence across the broader application ecosystem. As a quick technical and functional learner of new software applications, you will work with a sense of urgency while remaining collaborative and service oriented. WHAT YOU'LL DO Administer and support a portfolio of SaaS applications. Manage user access, roles, permissions, and license allocation. Act as the primary IT point of contact for supported applications. Troubleshoot application issues and coordinate resolution with vendors. Partner with business stakeholders to gather requirements and improve tool adoption. Administer generative AI applications. Quickly learn new technologies as needed. Maintain documentation, standards, and best practices for application administration. Support renewals, compliance,...