Digital Operations Coordinator

WHO WE’RE LOOKING FOR The Digital Operations Coordinator supports the day-to-day operations and project coordination of the Academy’s core digital products: Grammy.com and affiliated websites, the GRAMMY One mobile app, and the Salesforce-based member portal. You will serve as the central coordination point across internal teams, external agencies, and cross-functional stakeholders, ensuring that projects stay on track, vendors are aligned, and the Digital Experience team can focus on strategy and product development. In this hands-on execution and coordination role, you will function as an embedded project manager for the digital team, managing workflows, tracking timelines, coordinating stakeholder approvals, and handling operational tasks including web publishing, QA, and asset management. You will serve as the first line of defense for digital requests from across the organization and affiliated entities, triaging and resolving requests before escalating to the Director. You will partner closely with the Academy’s web development agency, mobile app partner, and CRM consultant, as well as internal teams across Marketing, Membership, and Business Intelligence. You are highly organized, comfortable managing multiple workstreams simultaneously, and effective at working across departments in a matrixed organization. WHAT YOU’LL DO Serve as the first point of contact for digital requests from affiliated organizations (MusiCares, Latin GRAMMY, Latin GRAMMY Cultural Foundation, Recording Academy departments). Triage incoming requests, assess scope, and either execute directly, route to the appropriate vendor or team member, or escalate to the Director of Digital Experience when strategic decisions are required. Coordinate day-to-day operations across the website, mobile...