Data & Analytics Engineer, ServiceNow

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world. How we LEAD: The Data & Analytics Engineer, ServiceNow is responsible for delivering trusted reporting, insights, and performance measurement across the ServiceNow platform and product domains. This role defines KPI and metric standards, builds dashboards and scorecards, automates data quality checks, and enables stakeholders to make data-driven decisions on service performance, adoption, and delivery outcomes. Working as part of a global ServiceNow team across multiple time zones, the role partners closely with platform and product leadership to improve transparency, value realization, and continuous improvement. How You'll CREATE: Own ServiceNow reporting and analytics delivery (dashboards, scorecards, operational and executive reporting)Define and standardize KPI/metric definitions in partnership with Platform and Product leadership Build and maintain reporting datasets, extracts, and integrations to downstream BI tools where required Implement automated data quality checks and reconcile reporting anomalies with domain owners Develop and maintain self-service analytics assets (dashboards, filters, drilldowns) for internal customers Provide insights on demand, throughput, SLA performance, adoption, and operational bottlenecks Enable release and...