Coordinator, Customer Service Training & Documentation

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world. Famehouse, a division of UMG, is the preeminent leader in merchandise & D2C solutions in music, defining & delivering the industry’s best-in-class service to connect artists with their fans. Established & headquartered in Philly, Famehouse powers merch and D2C for UMG’s labels, artists, and Bravado. Our success & culture is fueled by collaboration—both within FH and with our partners. We are passionate about the impact of D2C & merchandise for artists, providing a full-service solution to grow an artist’s owned business including strategy, creative, merchandising, fulfillment, customer service, technology, and more. How we LEAD: At Famehouse, we believe fans are the forefront of our business. More than just customers, fans are passionate about supporting our artists and we are passionate about supporting our fans. Fan Services, our customer support function, is built around a fan-first philosophy. Famehouse is seeking an enthusiastic, detail-oriented Coordinator, eCommerce Fan Services Training & Documentation. This coordinator supports the execution of quality, training, and documentation initiatives across Fan Services. This role plays a key part in ensuring agents are equipped with the tools, resources, and guidance needed to deliver a...