Assistant Manager, eCommerce Operations

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world. How we LEAD: Universal Music Group is seeking an Asst. Manager, E-Commerce Operations to work across our clients’ stores to ensure best-in-class eCommerce services are executed for our clients. You will have the opportunity to work with some of the most successful artists and entertainment companies in the world and to work with emerging digital music and entertainment technologies. You will have opportunities to submit ideas and processes for the company to utilize in the future. The Asst. Manager, E-Commerce Operations handles ongoing tasks and projects working with multiple departments daily. They maintain proper communication channels, oversee ~100 stores, and monitor various platforms to ensure a quality Customer experience through the order life cycle. How you’ll CREATE: • Oversee successful order management and monitor various platforms to ensure data is consistent across various systems • Utilize 3PL warehouse management systems to track order fulfilment and resolve potential errors prior to shipment • Track unfulfilled or backordered product to provide resolutions for Fulfillment and Customer Service teams, assisting with Customer Service efficiency and resolution • Ensuring that 3rd Party Vendor orders are flowing and shipping out...